Return & Refund Policy

Last updated: October 6, 2026

We want customers to receive the children's garments they ordered in good condition.

1. Return Window

Customers should contact us within 3 days of delivery for an eligible return or exchange request. Product-specific conditions may also apply.

2. Eligible Returns

A return may be considered for a defective, damaged, incorrect, or otherwise eligible item under the product's stated return conditions.

3. Product Condition

Returned products should generally be unused, unwashed, and in original condition with tags, packaging, and accessories where applicable. Used, washed, altered, or customer-damaged items may not be accepted.

4. Size Issues

Customers should check the size information before ordering. A size exchange may be offered where stock is available and the item meets the return conditions. Delivery or exchange charges may apply.

5. Non-Returnable Items

Certain hygiene-sensitive, clearance, customized, or other products may be marked non-returnable on the product page. Any applicable exclusion will be communicated.

6. How to Request a Return

Contact Safa Marwa Shop using the contact details on our website. Provide your order number, name, phone number, reason for return, and photographs where relevant. We will review the request and provide next steps.

7. Refunds

If a refund is approved, the method and timing depend on the payment method and circumstances of the return. For COD orders, we may arrange an appropriate refund method after confirming customer details.

8. Return Shipping

For a wrong item supplied or confirmed product defect, we will advise the customer about the return-shipping arrangement. For other approved returns or size exchanges, the customer may be responsible for return or additional delivery charges.

9. Changes and Contact

We may update this policy from time to time. For return and refund questions, use the contact details on our website.